Privacy


Personal data that we process 

STERN SOLARTECHNIK processes personal details about you because you make use of our services and/or because you have provided them to us yourself. You will find below a summary of the data that we process:

Specific and/or sensitive personal data that we process

Our website and/or service does not have the intention to collect data about website visitors younger than 16 years old, unless they have the consent of a parent or guardian. However, we cannot check whether a visitor is over 16 years old. Therefore, we advise parents to be involved in their children's online activities, in order to avoid data about children being collected without parental consent. If you believe that we have collected data about a minor without such consent, please contact us via info@sternsolartechnik.de and we will delete that information.

Why we need data

STERN SOLARTECHNIK processes your personal data for the following purposes:

STERN SOLARTECHNIK communication partners analyse your behaviour on the website, in order to improve our website and provide a better match between our range of products and services and your preferences.

How long we retain your data

STERN SOLARTECHNIK will not keep your data any longer than is strictly necessary to achieve the purposes for which your data was collected. Our retention period is 10 years.

Sharing with others 

STERN SOLARTECHNIK only provides data to third parties and only if that is necessary for the performance of our contract with you or to satisfy a statutory obligation. Data is not shared outside the EU, with the exception of Switzerland and Norway.

Mapping your website visit 

STERN SOLARTECHNIK uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. On the one hand, STERN SOLARTECHNIK uses cookies with a purely technical functionality. These ensure that the website works properly, and can store your preference settings and help us to make the website run properly. We also use them to optimise our website. In addition, we use cookies that track your surfing behaviour, so that we can offer customised content and advertisements. You can opt out of cookies by setting up your Internet browser so that it no longer stores cookies. In addition, you can delete all information that was stored previously via your browser settings.

 

Inspect, correct or delete data

You are entitled to inspect, correct or delete your personal data. You may send a request for inspection, correction or deletion to info@sternsolartechnik.de.  To make sure that the request for inspection was made by you, we ask you to send a copy of your identity card with the request. When you do so, we ask you to black out your passport photo and citizen service number (BSN) on the copy. This is intended to protect your privacy. STERN SOLARTECHNIK will respond to your request as soon as possible, but in any case within four weeks.

 

Security

STERN SOLARTECHNIK takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unintentional disclosure and unauthorised amendment. If you have the impression that your data is not well secured, or there are indications of misuse, please contact us via info@sternsolartechnik.de. It is possible to file a complaint with the Privacy Commission.

 

This statement may be amended without prior notice, depending on changes in the law. We ask you to check regularly or if the case arises what changes have been made. Changes come into effect once they have been published on this website.